Professional conduct
We aim to act lawfully, honestly and proportionately, while respecting privacy, confidentiality and the rights of people affected by an investigation.
Professional Standards · VIDAR Intelligence Group
Complaints &
Standards
How to raise a concern about VIDAR's work and the standards we expect to apply to investigative assignments.
Policy / Terms
Accountability
matters
Investigative work carries responsibility. We aim to conduct assignments lawfully, ethically, proportionately and with clear professional standards.
Confidentiality
Client information and investigative material should be handled carefully and only disclosed where there is a lawful and appropriate reason to do so.
Evidence and reporting
Reports should distinguish factual findings from interpretation, identify relevant limitations and present material clearly enough for the intended professional purpose.
Ethical boundaries
Not every request is appropriate to undertake. We may refuse or limit an assignment where the purpose, method, proportionality, legality or likely impact gives rise to an ethical or professional concern.
Raising a complaint
If you are unhappy with our service or believe a professional standard has not been met, please raise the concern using the contact details published on the live website. Providing the relevant matter details and supporting information will help us review it.
Review process
Complaints should be reviewed fairly and proportionately. The precise response times, responsible reviewer and escalation route will be confirmed in the final published complaints procedure.
Confidential handling
We will seek to handle complaints confidentially, while recognising that a proper review may require relevant information to be considered by people involved in resolving the issue.
External routes
Where appropriate, complainants may have access to external regulatory, legal or other routes. The applicable route depends on the nature of the issue and the status of the business and engagement.
Continuous improvement
Where a complaint identifies a genuine service or process issue, we aim to learn from it and improve our procedures, documentation and professional practice.
Confidential Enquiry
Have a concern
about our work?
Please contact VIDAR using the published enquiry details so the matter can be reviewed.
Contact VIDAR →Prefer to speak directly? +44 7364 129826